Something not working, or a question about your subscription? Email us and we will get back to you within two business days.
Email supportIt probably is — these are estimates from a photograph, and portion size is the hardest thing to judge from an image. Tap Fix Results on any result. You can edit the numbers directly, halve or double the portion in one tap, or describe what the AI missed and have it re-check the photo.
Open the paywall and tap Restore. If that does not work, make sure you are signed in to the same Apple ID that made the purchase, then email us.
Subscriptions are managed by Apple, not by us. On your iPhone: Settings → your name → Subscriptions → Denge → Cancel. Deleting the app does not cancel a subscription.
Refunds are handled entirely by Apple. Request one at reportaproblem.apple.com. We are not able to issue refunds ourselves.
It does not. The free scans are a one-time trial so you can try the app on your own food before deciding. Once they are used, AI photo scanning needs Denge Pro. Barcode scanning, manual entry, water and weight tracking stay free and unlimited.
Your diary is stored only on your device, never on our servers. That is deliberate: we never receive your food data. The trade-off is that it does not transfer between devices, and deleting the app permanently erases it.
Delete the app to erase everything stored on your device. To also remove the record on our servers (your scan counter and subscription status), email us and we will delete it.
Destek Bilişim — info@destekbilisim.net